CIS-SP Study Guide Exam Pass Certify | CIS-SP: ServiceNOW Certified Implementation Specialist - Service Provide

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ServiceNow CIS-SP Exam Syllabus Topics:

Topic	Details
Topic 1	Initial Domain Setup and Service Provider Architecture: This section of the exam measures the skills of Solution Architects and covers the foundational system settings and architectural understanding needed for setting up domain-separated environments. It includes managing system properties, configuring domain maps and company relationships, and understanding how to apply domain separation across single or multiple instances. This section also evaluates how well integrations can be structured within the context of domain separation.
Topic 2	Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.
Topic 3	Foundational Data Management: This section of the exam measures the skills of Technical Consultants and examines how foundational data is brought into a domain-separated environment. The focus is on configuring and managing import sets and transformation maps to ensure accurate and isolated data loading per domain. It tests the ability to maintain clean, separated data environments during initial setup and routine updates.
Topic 4	Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.
Topic 5	Data Separation Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.

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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q13-Q18):

NEW QUESTION # 13
When configuring a shared process, to avoid updating a global process a developer should:

A. No need to worry about the domain when you are a developer
B. Change to a process domain such as TOP
C. Change to customer domain

Answer: B

Explanation:
D Change to global domain
Explanation:
When configuring a shared process in ServiceNow, it's important to ensure that the global process is not inadvertently updated. To avoid this, a developer should change to a process domain such as TOP. This is because the TOP domain is the highest level in the domain hierarchy and allows for the creation of shared processes that can be used by all subdomains without affecting the global domain. This approach aligns with best practices for maintaining clear separation between global processes and those that are domain-specific, ensuring that any modifications are contained within the intended scope.
The ServiceNow documentation on domain separation and best practices for developers emphasizes the importance of understanding the domain hierarchy and selecting the appropriate domain when making changes to shared processes. By working within a process domain like TOP, developers can leverage the benefits of domain separation to manage data, processes, and administrative tasks in a multi-tenant environment effectively.
For further details and guidelines on domain separation and process configuration, ServiceNow provides extensive documentation and resources for developers, which can be found on their official support and learning portals

NEW QUESTION # 14
In a new domain separated instance, which data will a user in customer Domain X definitely have visibility to?
Choose 2 answers

A. Default Domain
B. Domain X
C. Child domains of Domain X
D. Primary Domain
E. Parent domains of Domain X

Answer: B,C

Explanation:
In ServiceNow, domain separation is used to segregate data, processes, and administrative tasks into logical groupings called domains. This allows for control over data visibility and operations within an instance. When it comes to data visibility:
* Domain X: A user in Domain X will definitely have visibility to their own domain, as this is the primary context in which they operate1.
* Child domains of Domain X: Users can view data in their home domain (Domain X) and any child domains of that home domain. This is because child domains inherit permissions and visibility from their parent domains, allowing users in a parent domain to see data in the child domains1.
However, users do not have access to data present in their parent domains or other unrelated domains by default. The primary domain and default domain are typically reserved for global or top-level administrative purposes and are not automatically visible to users in customer domains unless specific permissions are granted12.
It's important to configure domain separation carefully to ensure that users have the appropriate level of access to data necessary for their roles while maintaining the security and integrity of the data across the instance31.

NEW QUESTION # 15
Even though the Inbound Actions table has a domain field, records in this table should all be placed in this single location within the domain hierarchy.

A. Global
B. Service Provider
C. Top
D. Default

Answer: A

Explanation:
In ServiceNow, even though the Inbound Actions table has a domain field, records in this table should all be placed in the Global domain. This is because inbound actions, such as inbound email actions, are designed to be accessible across the entire platform, regardless of the specific domain. By placing these records in the Global domain, ServiceNow ensures that the actions can be executed and managed universally, without domain-specific restrictions.
For example, if an inbound email action creates an incident, the system creates the incident in the same domain as the user in the Caller field. If that user is not in the User [sys_user] table, the incident is placed in the Global domain1.
This approach maintains the integrity and accessibility of inbound actions across the platform.
1: ServiceNow Inbound Email Actions Documentation

NEW QUESTION # 16
What business logic can be created in a domain?
Choose 3 answers

A. Ul Script
B. Script Include
C. Business Rule
D. Ul Policy
E. Email Notification

Answer: B,C,E

Explanation:
In ServiceNow, domain separation allows for the segregation of data, processes, and administrative tasks into logical groupings called domains. Within these domains, you can create specific business logic that is unique to each domain. The business logic that can be created in a domain includes:
* Business Rules: These are server-side scripts that execute when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to apply business logic across all applications within a domain1.
* Email Notifications: These can be configured to respond to various events within a domain and can be set up to target users within specific domains. This allows for domain-specific communication strategies2.
* Script Includes: These are reusable server-side scripts that can be included in other scripts. Script includes can be used to store common functions or classes that are applicable to the domain-specific business logic3.
UI Policies and UI Scripts, while they can be part of the user interface customization in a domain-separated environment, are not considered business logic in the context of this question. UI Policies dynamically change information on a form and UI Scripts can add JavaScript to forms. However, they do not define the underlying business logic like Business Rules, Email Notifications, and Script Includes do.
For further details and best practices regarding domain separation and the creation of business logic within domains, you can refer to the ServiceNow documentation and resources provided23.

NEW QUESTION # 17
Given a parent and child domain, explain data accessibility between domains.

A. Both parent and child users can access each others data
B. The child users can access all parent data
C. The parent users can access all child data, but cannot access domains contained in the child domain
D. The parent users can access all child data

Answer: C,D

Explanation:
In ServiceNow's domain separation model, data accessibility is designed to maintain the integrity and segregation of data across different domains. Here's how data accessibility works between parent and child domains:
* The parent users can access all child data: Users in a parent domain have visibility into the data of their child domains. This is because the parent domain is considered to have a higher level of data access privilege, allowing it to oversee and manage the data within its child domains1.
* The parent users can access all child data, but cannot access domains contained in the child domain: While parent domain users can access data in their immediate child domains, they cannot access data in "grandchild" domains or any domains that are further nested within a child domain. This maintains a level of data isolation and ensures that users only have access to the data they are permitted to view and manage1.
The options stating that both parent and child users can access each other's data (A) and that child users can access all parent data are incorrect. The domain separation model is hierarchical, not reciprocal, meaning that child domains do not have inherent access to parent domain data, and access between domains is not automatically bidirectional1.
For detailed information on domain separation and data accessibility, ServiceNow provides extensive documentation and best practices, which can be referenced for a deeper understanding of these concepts12

NEW QUESTION # 18
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CIS-SP STUDY GUIDE EXAM PASS CERTIFY | CIS-SP: SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - SERVICE PROVIDE

CIS-SP Study Guide Exam Pass Certify | CIS-SP: ServiceNOW Certified Implementation Specialist - Service Provide